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FREQUENTLY ASKED QUESTIONS

Where are you located?

The Wink Lab has 2 locations:

352 hannum Av, West Chester PA, 19380

112 Bridge St, Phoenixville PA, 19460

LASH EXTENSIONS

How long does it take to apply lash extensions?

Applying a full set of lashes takes about two hours, and can be maintained year-round with touch-ups recommended every two to three weeks which can take up to an hour. Please do not wear any eye makeup to your appointment.

What kind of Eyelash Extensions do you use at The Wink Lab?

We use synthetic Lashes. Once selected, the lashes are applied one at a time using specially formulated, semi-permanent glue that should not irritate the eye or damage the natural lash. However, sometimes since allergic reactions are possible, but are not common. Getting lash extensions should be a completely pain-free experience.

Can the glue get in my eye?

Since your eyes are shut the whole time lash extensions are being applied, no glue will ever get into your eye.

How long can my lashes be? 

Everyone has different lashes, and depending on the condition of your own natural lashes, lash experts will work with you to decide the best length or thickness for each client. This is to ensure that your own lashes remain healthy

Can I wash my face? 

To allow the glue to cure properly, we suggest that you do not get the lashes wet for 48 hours after they are applied. Some clients wear swim goggles for the first few days.

Do lash extensions fall out over a certain period of time?

Since each lash extension is attached to a single eyelash, they will fall out naturally along with the natural growth cycle of each lash. We recommend a touch-up every two to three weeks.

Is it okay to also wear mascara?

You will not need mascara and we don’t recommend using it with your lash extensions.

Will your natural lashes get harmed or damaged? 

The biggest myth is that lash extensions ruin your own lashes. They do not. If applied correctly and properly, they are safe and do not ruin the health of your natural lashes. Be sure not to rub your eyes or tug or pull on the extensions because this can cause lash loss and even damage to your natural lashes. If lashes are applied properly and to each individual lash, they won’t fall out.

Will my lash extensions be damaged when I sleep?

If you are a side sleeper, you should be careful. Some clients wear sleep masks that have a cup design and this works very well.

Can I use with an eyelash growth serum?

Yes and we can recommend products that work well with our lashes.

LASH LIFT

What is a Lash Lift?

An eyelash lift is a keratin treatment that adds a semi permanent curl to your lashes for weeks. It is designed for those who want longer looking and curled lashes without the use of eyelash curlers. The process takes 1 hour 30 minutes to complete.

What’s the difference between a Lash Lift and lash extensions?

An Lash Lift gives a curl to the existing natural lashes while extensions are applied 1:1 on top of each natural lash. When we apply the Lash Lift your lashes will enhance your natural lashes, on the other hand Eyelash Extensions give a more dramatic result, and require refills every 2 or 3 weeks for maintenance.

How long does it last?

On average it will last 6 -12 weeks, depending on your natural lash growth cycle.

How should I prepare for my appointment?

Remove all makeup 24 hours prior to your appointment with a water-based remover (you want to avoid all oil beforehand!). Remove contacts or bring your case/solution with you.

Can I wash my face after my lash lift?

Avoid water, saunas and eye makeup for 48 hours. Also avoid rubbing your eyes and heavy make-up or skin products.

Will it damage my natural lashes?

The procedure is hypoallergenic and free of harsh chemicals. No food coloring, paraben, and formaldehyde free. Our technicians are highly trained and we use extensively tested formulations.

Can I use with an eyelash growth serum?

Yep! Your lashes may grow/shed faster but the combination has great results since the serum may make your lashes longer but not add the curl of the lash lift.

Can I still wear makeup?

Yes, 48 hours after the treatment.

Do I need to use an eyelash curler?

No, that is the purpose of a Lash Lift! Your natural eyelashes will stay curled throughout the rest of its cycle. Just be sure the lashes stay dry the first 48 hours.

Should I apply products on my Lash Lift after my appointment?

We highly recommend to use The Wink Lab Organic Lash Nourishment, that will keep your eyelashes hydrated, healthy and strong.

Should I brush my eyelashes?

Yes, Every time after you take a shower you should brush your lashes in order to prevent lash tangled.

BROW LAMINATION

How long do laminated brows last?

The brushed up effect of Brow Lamination lasts about 4 to 6 weeks. To enjoy the lifted effect for weeks, the eyebrows must be combed in the desired direction every morning with a spoolie!

Can i get Brow Lamination if i am pregnant?

Brow Lamination treatments during pregnancy and/or breastfeeding, could be less effective due to changing hormones or the skin may not respond as well to the treatment during pregnancy or breastfeeding. 

What type of eyebrow hair is Brow Lamination not suitable for?

Brow Lamination is not suitable for extremely thin brows or very short brows. The choice is up to the client but as a professional, it’s best to give your advice, and it is often appreciated! It’s best to try to prevent your client from paying a lot of money for a disappointing result. Additionally, it’s good to know that the treatment is a no-go for irritated skin, such as with acne, eczema or sunburnt skin around the eyebrows.

How often can you repeat the Brow Lamination treatment?

You may repeat the treatment every 6 to 8 weeks. If you would do this more often, there is a great chance that your eyebrows will no longer look amazing, and the eyebrows will be damaged, as well as the skin.

How do you care for laminated brows after treatment?

We advise our clients the best after care possible after a Brow Lamination treatment by treating the brows before bed with a moisturizer or oil such. This oil contains ingredients like argan and castor oil, which is just what eyebrow hairs crave after a treatment. Moreover, the oil stimulates hair growth, and that's exactly what brushed up brows need!

Can you wear makeup immediately after a brow lamination?

We advise to leave the eyebrows alone for the first 24 hours. No brow make-up, no tanning products and no moisture! Do not apply any brow make-up after the treatment and let the Brow Lamination products do their work. After these 24 hours she is free to put on her eyebrows with makeup, and she can clean her eyebrows at night with confidence with makeup remover.

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