Terms of Service

TERMS OF SERVICE

 

1. OVERVIEW & ACCEPTANCE OF TERMS

By using our services, accessing our website, or communicating with us via phone, web chat, or messaging channels, you agree to be bound by these Terms of Service.

 

2. AI-POWERED MESSAGING & AUTOMATED RESPONSES

When you initiate a message with The Wink Lab via Google Search, Google Maps, RCS, or web chat, you acknowledge that initial interactions may be handled by an automated AI representative. 

 

- Purpose: The AI agent assists with routine inquiries, scheduling, business hours, service details, and general customer support.

- Human Takeover: Live team members may monitor or join the conversation at any time.

- Accuracy: While our AI agent strives to provide accurate information, official bookings, quotes, and service policies remain subject to final verification by The Wink Lab.

 

3. MESSAGE RATES & OPT-OUT

- Standard carrier message and data rates may apply depending on your mobile network plan.

- You can stop receiving messages at any time by replying "STOP" or notifying us directly.

 

4. LIMITATION OF LIABILITY

The Wink Lab is not liable for technical delays, network outages, or carrier delivery failures outside of our reasonable control.

 

5. CONTACT INFORMATION

For questions regarding these Terms, contact us at:

The Wink Lab

Email: contact@thewinklab.com

Locations: West Chester, PA | Phoenixville, PA

Website: https://www.thewinklab.com