PRIVACY POLICY
PRIVACY POLICY
1. INFORMATION WE COLLECT
When you interact with The Wink Lab through messaging platforms, text (RCS/SMS), or our website, we may collect:
- Personal identifiers such as your name, phone number, and email address.
- Message history, chat transcripts, and specific details contained in your inquiries.
2. HOW WE USE YOUR INFORMATION
We use your information solely to:
- Respond to your inquiries and deliver customer service.
- Schedule, confirm, or modify service appointments.
- Manage customer communications via automated AI agents and human support staff.
3. THIRD-PARTY INFRASTRUCTURE & AI PROCESSING
We utilize Google services (including Google Business Profile and RCS for Business infrastructure) to process and send customer messages. Automated AI systems process incoming message text in real time to formulate helpful answers. We do not sell, rent, or trade your personal information or chat logs to third parties for marketing purposes.
4. DATA RETENTION & SECURITY
We take reasonable security measures to protect your personal data from unauthorized access. Communication records are retained only as long as necessary to provide services and comply with operational obligations.
5. YOUR PRIVACY RIGHTS & OPT-OUT
You may opt out of receiving further messages at any time by replying "STOP" to any text/chat message. To request deletion of your personal data or chat records, contact us using the details below.
6. CONTACT US
If you have questions about this Privacy Policy, please contact:
The Wink Lab
Email: contact@thewinklab.com
Locations: West Chester, PA | Phoenixville, PA
Website: https://www.thewinklab.com
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